"A" for Patient(customer) satisfaction?

Deborah Burger, R.N.                                            May 5, 2015

Co-President

California Nurses Association

2000 Franklin Street

Oakland, CA 94612

 

Re: Another Leapfrog Group “A” for Tri-City Medical District

Dear Ms. Burger,

 Thank you and your entire staff and membership of the California Nurses Association(CNA) for all that you do for others, especially our Veteran’s, I really appreciate it!

 At this time I would also like to thank you and your members at Tri-City Medical District(TCMD) for their outstanding work measured in the quality of care given to their customers and recently recognized again by the Leapfrog Group as an “A” level performance.

 The linkage of quality of care and healthcare efficiencies are well documented and from recent comments from Board of Directors Members at TCMD and related financial statements the dividends of delivering a high quality product are quickly becoming a cultural reality for the entire organization in my humble opinion.
 From what I have learned in our industry and the teachings of Mr. Deming, quality is not achieved as a fixed goal, due to human nature and the laws of physics(entropy),  quality in improving or regressing, hopefully what we are witnessing at TCHD is just the beginning of a bright future for safe and efficient healthcare, I believe the Honorable Governor Brown may have finally found what he is looking for and hopefully this culture of quality will finds its way to our Veteran’s Healthcare system.

 In a few weeks we will be having another Patient Partnership Council Meeting at TCMD, this meeting has been advertised to have a focus on Patient Satisfactions, complete with statistics. Comments from staff were positive in the discussing as the agenda was forming but the customer feedback participation size was disturbing and support from related governmental agencies is apparently non-existent in such a critical fiscal consideration as well as a quality measure.

 Once again, thank you for your valuable time and should there be an opportunity for the California Nurses Association to support and focus on Patient Satisfaction I would appreciate it very much.

Best regards,                                                              

Michael H. Slavinski                                                                                  http://h-a-i-5.blogspot.com

 

"If we can improve the quality of care, that will translate into lower cost," Anthem President Pam Kehaly said. "These are real dollars”