Deborah
Burger, R.N. May
5, 2015
Co-President
California
Nurses Association
2000
Franklin Street
Oakland, CA
94612
Re: Another Leapfrog Group “A” for Tri-City Medical District
Dear Ms. Burger,
Thank you and your
entire staff and membership of the California Nurses Association(CNA) for all
that you do for others, especially our Veteran’s, I really appreciate it!
At this time I would
also like to thank you and your members at Tri-City Medical District(TCMD) for
their outstanding work measured in the quality of care given to their customers
and recently recognized again by the Leapfrog Group as an “A” level performance.
The linkage of
quality of care and healthcare efficiencies are well documented and from recent
comments from Board of Directors Members at TCMD and related financial statements
the dividends of delivering a high quality product are quickly becoming a
cultural reality for the entire organization in my humble opinion.
From what I have learned in our industry and the teachings of Mr. Deming, quality is not achieved as a fixed goal, due to human nature and the laws of physics(entropy), quality in improving or regressing, hopefully what we are witnessing at TCHD is just the beginning of a bright future for safe and efficient healthcare, I believe the Honorable Governor Brown may have finally found what he is looking for and hopefully this culture of quality will finds its way to our Veteran’s Healthcare system.
From what I have learned in our industry and the teachings of Mr. Deming, quality is not achieved as a fixed goal, due to human nature and the laws of physics(entropy), quality in improving or regressing, hopefully what we are witnessing at TCHD is just the beginning of a bright future for safe and efficient healthcare, I believe the Honorable Governor Brown may have finally found what he is looking for and hopefully this culture of quality will finds its way to our Veteran’s Healthcare system.
In a few weeks we
will be having another Patient Partnership Council Meeting at TCMD, this
meeting has been advertised to have a focus on Patient Satisfactions, complete with
statistics. Comments from staff were positive in the discussing as the agenda was
forming but the customer feedback participation size was disturbing and support
from related governmental agencies is apparently non-existent in such a
critical fiscal consideration as well as a quality measure.
Once again, thank you
for your valuable time and should there be an opportunity for the California
Nurses Association to support and focus on Patient Satisfaction I would
appreciate it very much.
Best regards,
Michael H. Slavinski http://h-a-i-5.blogspot.com
"If we can
improve the quality of care, that will translate into lower cost," Anthem
President Pam Kehaly said. "These are real dollars”
